My device fails to turn on. What should I do?
If your device fails to power on, follow these steps:
1. Place the watch on the charger for 3 minutes.
2. While the watch is charging, press and hold the upper and lower button for 10 seconds to reset it. Ensure that the watch remains on the charger during this process.
3. Wait for 30 seconds and verify if the screen illuminates.
If the screen doesn’t light up, proceed as follows:
1. DO not charge the watch for a minimum of 1-2 days.
2. Recharge the watch, wait for 1-2 minutes and check if the screen lights up.
If the screen remains unresponsive, proceed with the following steps:
1. Charge the watch for 12 hours.
2. While the watch is on the charger, press and hold the upper and lower button for 10 seconds to reset it. Make sure the watch stays connected to the charger.
3. Wait another 1-2 minutes and check if the screen activates
If you still have these issues, please reach out to our Customer service team for assistance.
Other Support Articles
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- Important glass information
- Important usage information
- Installing my device
- Performing a factory reset
- Performing a SpO2 measurement
- Pininfarina Senso installation and operating instructions
- Reading the time
- Regulatory statement
- Safety instructions
- Setting an Alarm?
- Setting the Time format
- Syncing my data
- The steps tracked by my watch do not seem to be accurate. What should I do?
- The time is incorrect on my watch. What should I do?
- Tracking my activity
- Tracking my heart rate
- Tracking my sleep
- Understanding my SpO2 measurement results
- Updating my watch
- Using the alarm of my watch
- Using the Chrono and timer
- Viewing my heart rate data
- Watch overview
- Water Resistance
- Wearing my watch
- What are Active minutes?
- What is Gesture?
- What is Heart Rate Measurement?
- What is Shortcut Button?
- What is Sleep score and how to add sleep data?
- What is Smart Crown Vibration?
- What is SpO2?
- What is the function of the small dial and hand located below the screen?
- What those side button of my watch for?
- What those small states icon on the screen for?
- What’s in the box?
